Terms and conditions
Terms and conditions
Short and clear: these are the arrangements that apply to every job.
- 24/7 emergency service
- Certified cylinders
- Price upfront
- Card or cash
Scope
These terms apply to all quotes and jobs of Slotenmaker Roermond Lokaal.
Price and order
We agree the price with you upfront, by phone or on site. The job is confirmed as soon as you agree. All rates are starting prices including VAT. The call-out fee is €40. A surcharge applies in the evening, at night, at weekends and on public holidays, which we state upfront.
Cancellation
If you cancel an emergency job later than 10 minutes after calling, we charge the €40 call-out fee. This applies to emergency jobs only.
Identification
Before we open a door, car or safe, we ask for ID or other proof that you are authorised. Without that proof we may refuse the job.
Payment
Payment is due straight after the job, by card or in cash. With a card payment you also get an invoice. Business customers can pay on invoice within fourteen days.
Guarantee
The manufacturer's warranty applies to locks and cylinders we supply and fit. We give a 1-year guarantee on our work, unless there is incorrect use or damage by others.
Liability
We work carefully and as damage-free as possible. When opening a locked door, the cylinder may need to be removed; we tell you beforehand. Our liability is limited to the amount of the job.
Complaints
Not satisfied? Let us know within fourteen days of the job, by phone or WhatsApp on 06 28 28 84 58. We'll look for a solution together.
Last updated: 28 October 2026
Help right now
Locked out or lock broken? Call us now.
- Available day and night
- Price upfront, no surprises
- Card or cash, invoice with card